Returns & Exchanges
COMMITMENT ISSUES?
Shopping for sensitive skin can be a real nightmare. We know, we’ve been there.
It’s not always an instant reaction; sometimes things look promising for a few days, even a few weeks, before your skin becomes irritable and unbalanced. Before you know it, you’ve got a pile of products you can’t use...and a much lighter wallet.
We want to make finding the right skincare easy. So we’ve extended our satisfaction guarantee, giving you a whole 90 days to really get to know your new products.
If things don’t work out, there’ll be no hard feelings. Just let us know within 90 days by following our easy returns process and we’ll either help you find a better match or give you a full refund.
It’s not always an instant reaction; sometimes things look promising for a few days, even a few weeks, before your skin becomes irritable and unbalanced. Before you know it, you’ve got a pile of products you can’t use...and a much lighter wallet.
We want to make finding the right skincare easy. So we’ve extended our satisfaction guarantee, giving you a whole 90 days to really get to know your new products.
If things don’t work out, there’ll be no hard feelings. Just let us know within 90 days by following our easy returns process and we’ll either help you find a better match or give you a full refund.
WE'VE BEEN THERE!
"I remember endlessly trying product after product, desperately searching for the holy grail that would finally make my skin breathe a sigh of relief.
I don’t want anyone shopping with Pai to go through the stress and expense of adding yet another product to that "can't use" pile - which is why we offer all customers a 90 day satisfaction guarantee.
This gives you the chance to properly trial Pai products to see how your skin responds. If they’re not quite right we'll exchange them for something that is, or give you your money back."